Craig Taylor: Fight Employee Turnover & Boost Performance

This 8:00 a.m. to Noon Sunday session will be hosted by Craig Taylor, VP of Client Services
at TalentKeepers, a global leader in employee retention solutions. Craig has been a leader in the
HR, learning and talent management profession for over 25 years, including stints with American Express and Walt Disney Company. Workshop attendees will receive a co-branded take-away workbook with attendance limited to the first 50 sign-ups within conference registrants.
Sunday BONUS Workshop!
(Pre-Registration Required.)

John Moore: Word-of-Mouth Marketing Basic Training

Moore’s experience as Director of National Marketing for Whole Foods Market gave him real life experience in team activity focus on engaging the influential power of customers to serve as the advertising vehicle as compared to traditional advertising. Often referred to as the marketing mastermind behind the Starbucks Coffee and Whole Foods exponential success climb in the retail world, Moore is a well known author who continues to be a sought after “brand mastermind” after creating, championing and implementing marketing ideas at both brand icons.

Harry Paul: FISH! A Remarkable Way to Boost Morale

Co-author of the book by the same name, Paul brings “FISH!” philosophy to life in a
fun, dynamic way in his presentations. His “FISH!” philosophy is based on Seattle’s Pike
Place Fish Market where fishmongers bring incredible joy, enthusiasm and accountability to work everyday despite cold, wet and smelly conditions. Paul mixes humor with his plentiful business experience to share examples of business success stories.

Scott Deming - Creating the Ultimate Customer Experience

A unique speaker with compelling style, Deming’s presentations captivate, motivate and
accelerate audiences to new levels of passion and commitment in delivering the ultimate
customer experience. His background life experiences “in the trenches” have taught
Deming how to create services, programs and relationships with his teachings extending the
opportunity to NARMS members in hopes of achieving “unwavering loyalty”.