According to The Retail Consumer Report, commissioned by RightNow and conducted online by Harris Interactive in January 2011 among 1,605 online US adults who shopped online during the most recent holiday season, consumers who have a bad experience, will not come back. And more than ever, unhappy consumers are turning to the social web to share their complaints.
However, retailers have an opportunity to fight back and use social media to turn unhappy customers into brand advocates, says the report that shows how retailers are using social media to win back customers and drive buying decisions.
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It’s one of Jacksonville’s largest companies with $1 billion in annual sales and a payroll of about 17,000 people in the U.S. and Canada. You see the results of its work nearly every day, even if you don’t realize it.
And there’s a good chance you’ve never even heard of this company. Or if you did hear its name, unless you happened to drive by its headquarters building along Interstate 95 in Jacksonville, you thought someone was talking about a local bridge
Shoppers spent more money this holiday season than even before the recession, according to preliminary retail data released on Monday.
After a 6 percent free fall in 2008 and a 4 percent uptick last year, retail spending rose 5.5 percent in the 50 days before Christmas, exceeding even the more optimistic forecasts, according to MasterCard Advisors SpendingPulse, which tracks retail spending.
As the economy gradually recovers, some big U.S. companies are cranking up their recruiting and advertising thousands of job openings, ranging from retail clerks and nurses to bank tellers and experts in cloud computing.
Many of the new jobs are in retailing, accounting, consulting, health care, telecommunications and defense-related industries, according to data collected for The Wall Street Journal by Indeed Inc., which runs one the largest employment websites. It said the number of U.S. job postings on the Internet rose to 4.7 million on Dec. 1, up from 2.7 million a year earlier. The company daily collects listings from corporate and job-posting websites, removing duplicates.
NEW YORK – Holiday procrastinators are preparing to zoom through picked-over stores, grabbing discounted sweaters and can’t-go-wrong gift cards. If they can get a parking spot, that is. But you won’t hear retailers complaining.
For stores, this 11th-hour dash caps the best holiday season since 2007, and possibly the best ever. With Christmas falling on a Saturday this year, Friday is a holiday for most U.S. workers. That allowed shoppers to hit the stores first thing in the morning.
NEW YORK — The malls were packed last weekend, and in many places it’s beginning to look a little like a pre-recession Christmas.
Americans spent more than last year on clothing, luxury goods and even furniture, delivering healthy gains across the board Oct. 31 through Saturday, according to MasterCard Advisors’ SpendingPulse, which tracks spending across all transactions including cash.
The online category continued to be a bright spot. The big exception was consumer electronics, dragged down by deep discounting of TVs. That area was virtually unchanged from a year ago.
U.S. retail sales increased by 0.8% last month, more than expected, as holiday shoppers streamed into stores and went online to buy sporting goods, clothes and other merchandise. Sales in October surged 1.7%, revised up from a previously estimated 1.2% increase.
A new study from NY-based ICC/Decision Services shows that while retail associates are focusing on customers, they’re not taking the extra steps needed to close a sale.
Mimicking the pizza delivery wars of the eighties, retail turf battles are occurring in the “Buy Online, Pick-Up In-Store” arena, according to Kurt Salmon Associates. The need for turnaround speed comes as several retailers report that 40 percent of their online purchases are being picked up in-store.
On the one hand, the push is for shortest turnaround times. The average promised turn time is two hours, according to KSA. But Best Buy recently reduced its turnaround guarantee to 45 minutes. Lowe’s just cut its turnaround time to 20 minutes. Still, some retailers’ guarantees remain within four hours.
NEW YORK — Americans’ confidence rose to a five-month high in November.
The report should offer some comfort to the nation’s retailers during the holiday shopping season, but shoppers still remain downbeat as they grapple with a high unemployment rate.