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Deming Urges Creation of the Ultimate Customer Experience

April 15, 2008 by Membership  
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Stevens Point, WI: “The level of service can’t just get better; it needs to get different;” according to Scott Deming, opening keynote speaker at the 13th annual meeting of membership of the National Association for Retail Marketing Services held here. NARMS is an educationally based, non-profit trade association representing merchandising service organizations, event marketers, professional installation companies, independent food brokers, manufacturers, retailers and also associate allied industry elements. 
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